Frequently Asked Questions
Everything you need to know about your ROKA London experience.
What materials are ROKA London bags made from?
Our bags are crafted from high-quality, weather-resistant materials including matte nylon and weather-treated canvas. We also offer a 'Sustainable' range made from recycled plastic bottles (rPET) to help reduce global waste.
Are ROKA London bags waterproof?
While not fully submersible, our bags are highly water-resistant. The triple-coated materials and sturdy zippers are designed to keep your belongings dry during rainy commutes and daily adventures.
How should I clean my ROKA bag?
We recommend using a damp cloth or sponge with a small amount of mild soap for spot cleaning. Avoid machine washing or tumble drying, as this can damage the weather-resistant coating and structural integrity.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging with tags attached. Please visit our returns portal to initiate a domestic or international return.
Do you ship internationally?
Yes, ROKA London ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
How do I know which size backpack to choose?
Our backpacks typically come in Small, Medium, and Large sizes. Small is perfect for essentials, Medium fits most 13-inch laptops, and Large is designed for 15-inch laptops and extra gear. Check the 'Size Guide' on each product page for exact dimensions.